Avanan now supports excluding individual sender addresses from triggering Smart Banners, giving administrators more granular control over banner visibility.
Smart Banners are dynamic security labels added to emails that meet AI/GenAI-identified risk criteria, such as potential impersonation of trusted partners or requests to alter payment details. While these banners help educate users and reduce risk, some organizations prefer to suppress banners for known and trusted senders.
To provide this level of flexibility, Avanan has expanded its exclusion capabilities. Previously, exclusions could only be applied at the domain level. With this update, administrators can now exclude specific sender addresses as well. This means if a particular vendor or contact regularly sends emails that might otherwise trigger a banner - such as those containing banking terms or sensitive keywords - you can suppress Smart Banners for just that address without affecting other users from the same domain.
This enhancement ensures customers can maintain security awareness for most inbound email traffic, while still respecting the nuances of known, low-risk communication channels.
To configure this setting, go to User Interactions > Smart Banners > Settings and enter the full sender address you want to exclude from Smart Banner application.