Important Update for MSPs: Changes to Your Avanan Protect Package

As cybersecurity threats continue to evolve, Check Point remains committed to providing you with the most advanced and effective security solutions. After careful evaluation, we’ve determined that the Harmony Email & Collaboration Protect package no longer meets the demands of today’s threat landscape due to the absence of key advanced security features like zero-day protection, sandboxing, and threat extraction.

To ensure our offerings remain aligned with today’s threat landscape, and your organization remains fully protected, we will be retiring the Protect package and transitioning customers to enhanced offerings that deliver stronger, more comprehensive security.

What’s Changing

The following SKUs will be discontinued and decommissioned:

Your Next Steps

No migration is required, and there will be no impact on your customers. You can proactively update your SKU to one of the options below, or your current Protect SKU will automatically be upgraded on December 1, 2025. Both Advanced Protect and Complete Protect offer stronger, more comprehensive security to help you stay ahead of evolving threats.

• Advanced Protect: Includes zero-day protection, sandboxing, and threat extraction.
• Complete Protect: Includes all Advanced Protect features plus Data Loss Prevention (DLP) and encryption.

If you're currently using Protect Email & Collaboration, you may see cost savings by moving to Advanced Protect Email Only. However, please note that protection for collaboration tools like Teams, Slack, and Dropbox would be deactivated in that case.

For other package transitions, there may be a change in pricing. We encourage you to check with your distributor or marketplace to understand any potential impact.

To help you make the most of these enhanced features that will be available to you, we’ve included configuration guides:

• Advanced Protect
  • Configuring Zero-Day Anti-Malware
  • Malware Sandboxing
  • Threat Extraction Configuration
• Complete Protect
  • DLP Policy Information
  • DLP Configuration Administration Guide
  • Email Encryption

Any remaining Protect licenses as of December 1, 2025, will be automatically migrated to the appropriate Advanced Protect equivalent (Email Only or Email & Collaboration).

We appreciate your continued partnership and trust in Check Point to deliver best-in-class security to you and your customers. If you have any questions or need assistance with the transition, please reach out to your account team

Protect Decommission FAQs

1. Why is the Protect package being retired?

The Protect package lacks key advanced security features such as zero-day protection, sandboxing, and threat extraction. To ensure customers are protected against today’s evolving threats, Check Point is transitioning to more robust offerings.

2. Which SKUs are being discontinued?

The following SKUs will be decommissioned:

• CPMSP-HAR-EC-PROTECT-EMAIL-APPS-PAYG-1M (Infinity)
• CPMSP-HAR-EC-PROTECT-EMAIL-PAYG-1M (Infinity)
• CP-HAR-EC-PROTECT-EMAIL-APPS-PAYG-1M (Avanan)
• CP-HAR-EC-PROTECT-EMAIL-PAYG-1M (Avanan)

3. What are the replacement options?

Partners can transition to one of the following enhanced packages:

• Advanced Protect – Includes zero-day protection, sandboxing, and threat extraction.
• Complete Protect – Includes all Advanced Protect features plus Data Loss Prevention (DLP) and email encryption.

4. What actions do partners need to take?

Partners may update their subscription(s) in their MSP portal by December 1, 2025, or be automatically upgraded to Advanced Protect.

Avanan Portal

1. Login to Avanan Portal

2. Go to Manage Tenants
   
3. Select customer tenant
   
   
4. Click License in the Actions column
   

5. Select new package license in the License Tenant pop-up
   

6. Click save.

Infinity Portal

1. Login to Infinity Portal

2. Select customer account
   

3. In the lower pane of the selected customer account, navigate to the Services & Contracts tab
   

4. Click on Add Contract button
   

5. Select:

• Service Name: Email & Collaboration
• Contract Type: Pay-As-You-Go
• Package (SKU): Select new package subscription for the account
  
  

6. Click on “Add” to apply the new package

7. A confirmation message will appear once the new package is successfully added.
   

8. The new package will be visible in the lower pane, replacing the previous package.
   

5. What happens if partners don’t update subscription(s)?

Any remaining Protect licenses will be automatically migrated to the appropriate Advanced Protect equivalent (Email Only or Email & Collaboration) on December 1, 2025.

 6. Is technical migration required?

No technical migration is needed. However, partners must update subscription(s) in the MSP portal to reflect the new package.

7. Will there be a change in pricing?

Yes, pricing may vary depending on the package selected. In some cases, transitioning to Advanced Protect Email Only may result in cost savings, but collaboration tool protection (e.g., Teams, Slack, Dropbox) will be deactivated.

8. What are the key dates? 

• Partner Notification via portal and product blog: September 15, 2025 
• End of New Sales (Avanan & Infinity Portals): October 15, 2025 
• Partner Reminder Notification in Portal: November 3, 2025
• SKU Decommission & Auto-Migration: December 1, 2025 

 9. What are the differences between packages?

10. Where can partners find configuration guides for the new packages?

Configuration guides are available to help partners make the most of the enhanced features:

• Advanced Protect
  • Configuring Zero-Day Anti-Malware
  • Malware Sandboxing
  • Threat Extraction Configuration
• Complete Protect
  • DLP Policy Information
  • DLP Configuration Administration Guide
  • Email Encryption

11. Will collaboration tools still be protected?

Only if subscription is transitioned to Advanced Protect or Complete Protect Email & Collaboration. If Advanced Protect or Complete Protect Email Only is selected, protection for collaboration platforms will be disabled.

12. Who can I contact for help or questions?

Please reach out to your Check Point account team for assistance with the transition or any questions about the new packages.