Administrators can grant help desk users permissions to create tenants, delete tenants and assign license to tenants
The responsibilities of MSP help desk users vary between different MSPs. For some, help desk users only handle end user quarantine restore requests and phishing reports. For others, help desk users can also onboard new customers and even assign licenses to them.
The Avanan MSP Portal now allows configuring granular permissions for Help Desk users.
Available permissions:
- Assign licenses
- Create tenants
- Delete tenants
To do that, create or edit a user and under MSP Portal Settings > Permissions, check the boxes of the desired permissions.
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