Avanan offers an Email Security Portal for end users to access all quarantined emails. In this portal, end users can preview the quarantined emails, restore them, or submit a restore request for them - all in accordance with the defined organization's policies.
Notes:
- The Email Security Portal only shows the quarantined emails that users can act on - either restore directly or request to restore.
- The email's availability in the Email Security Portal depends on its metadata retention period.
- The availability of action buttons (Restore / Request Restore) and email body depends on the raw email's retention period. For more information, see
Data Retention Policy for Emails. - For Microsoft quarantined emails:
- Taking action might fail if the email is no longer retained in Microsoft's quarantine.
- Once restored, the email body will not be visible.
To enable the Email Security Portal for End Users:
- Go to Security Settings > User Interaction > Quarantine.
- In the Email Security Portal for End Users section, select the Email Security Portal for End Users checkbox.
- Click Save and Apply.
After enabling the Email Security Portal, the end users can access it from this link: https://email-security-portal.avanan.net/